Assistant to Kazakh President: Government agencies need to satisfy the criteria of a State that hears
Aida Balayeva, assistant to the Kazakh President, head of the Office of Appeal Management, made such a statement, Strategy2050.kz with reference to INA Kazinform.
“Our task is to maintain effective dialogue with the population, therefore the government agencies need to satisfy the criteria of a State that hears by thoroughly addressing every appeal, actively reaching out to the people. Poor answers to requesters, including snide responses, sending appeals from one government agency to another led to decreased trust for government agencies. This must be entirely eliminated,” Aida Balayeva said during the seminar meeting “A State that heads – the stable society” held in the capital.
According to the assistant to the Kazakh President, the approaches toward addressing appeals must be reviewed.
“First, in order to upgrade the work of government agencies, 90% of the total appeals will be sent to the Presidential Administration, with the Office ensuring quality analysis and responses to appeals. In case of negative responses, as far as I am concerned, the citizen should be sure that the answer is reasoned and thorough. Under the project office under the Office an analysis is being carried out to identify mistakes systematically made by portfolio government agencies,” she said.
He called for addressing every appeal separately with all the government agencies.
“We [Office of Appeal Management] send back the poor answers of all central and local executive bodies, and can see the level of competence of employees of those government agencies. Sometimes an answer has nothing to do with a question. The government agencies should hear each other in order to start hearing people. In so doing, bureaucratic barriers and procedures when addressing appeals must be eliminated, there should be direct channels of inter-agency interaction, and the quality execution must be in place. There are people who address citizens’ appeals both at levels of Government, ministry, government agency as well as at levels of rural areas and districts. They have to establish close interaction to address every appeal qualitatively and effectively,” she said.
